Shipping policy

Orders over $200 are eligible for free ground shipping to all 50 states. Please note, the $200 free Ground shipping threshold is post-discount and pre-tax.

O2 is not responsible for lost or stolen packages. In the event that a package is lost or stolen, Customers should contact FedEx to file a claim.

All Ground packages are shipped via FedEx. FedEx does not ship to PO Boxes or APO addresses and does not deliver on Saturdays or Sundays. Delivery times go into effect the business day after you place an order.

Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions, and/or high volume of packages.