Refund policy

O2 offers returns for items in new condition with tags attached within 14 days of receiving the shipment, except for final sale items. Please note that all beauty and spa products, as well as underwear and socks, are final sale. If you would like to exchange an item, please return the original for a full refund (less the shipping cost) and place a new order.

To complete a return, please follow the steps below: 

• Initiate your return through the return link provided in your order email, if available, or contact us at hello@o2life.com for assistance.

• Package your item securely in its original packaging, with tags attached.
  
  
• Please drop the package at  the nearest FedEx location, you may visit www.fedex.com/us/dropbox/
  
  
• You will receive an email within 7 - 10 days of our receipt of your return that your return was processed. Your refund will post to the original form of payment. Please allow 10 business days for your bank to post the refund.
  
  
• Refunds are for product only and do not include the initial shipping cost.  
  
  If you have any issues, please email hello@o2aspen.com or call 970.925.4002.